利用規約
FAQ
GENERAL FAQ
Q: Where are my products made?
All of our products are handmade with love in Thailand by female artisans.
Q: Can I get my jewelry wet?
Yes, Kalolens jewelry can be worn in the water, but keeping your jewelry dry is the best way to protect it from wear and tear.
Any other questions, please contact service@kalolens.com
Q: Can I apply more than one discount code to my order?
Only one discount code can be applied per order.
Q: Are there discount restrictions?
Yes. All discount codes are disabled while there is a site-wide sale.
Q: Can I apply a discount/sale price to a previous order?
Discount codes and sale promotions can be applied to previous orders made 48 hours prior to the sale or receiving the code.
SHIPPING FAQ
Q: How long does shipping take?
Your package will be received with 2 weeks. They are shipped out USPS First Class unless Priority Shipping is selected.
Q: How can I track my order?
The best way to track your package is to log in to your Kalolens account and check the status of your orders. Once you place an order, you should receive a confirmation email with tracking as well.
Q: My tracking says delivered but I don't have my package, what do I do?
We're so sorry! Please allow 48 hours from your delivery notification for the package to arrive. If you do not receive it by then please contact service@kalolens.com
RETURNING MERCHANDISE
Q: How do I return my order?
Please note the customer is responsible for return shipping.
Q: How long does it take to receive my refund, replacement product, or store credit?
We usually respond to all inquiries within 1-2 business days. Once your item is received back to our warehouse, we immediately issue your refund/ship out your replacement product.
Q: What if my item breaks or gets damaged, do you replace it?
We will replace any items if they are defective or damaged, or shipped incorrectly. If your item breaks within 30 days of purchase we are happy to send you a replacement, please contact service@kalolens.com